This Privacy Policy explains how gob55 collects, uses, stores, shares, and protects your personal data when you use the gob55 Platform. We are committed to handling your information responsibly and transparently.
All personal data processed by gob55 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access is restricted to authorised personnel only on a strict need-to-know basis.
gob55 does not sell, rent, or trade your personal information to third-party marketers. Data is shared only with the service providers who operate the gob55 Platform on our behalf, under strict contractual obligations.
You have the right to access, correct, and request deletion of your personal data held by gob55, subject to legal and regulatory retention requirements. Submit requests through our support team.
You can opt out of marketing communications from gob55 at any time — via the unsubscribe link in any email, by updating your account preferences, or by contacting customer support.
gob55 processes personal data in compliance with applicable data protection laws and the requirements of international gaming authority regulations, including KYC and AML obligations.
gob55 retains personal data only for as long as necessary to deliver the Platform, fulfil legal obligations, and resolve disputes. Data no longer required is securely deleted or anonymised.
Summary: gob55 collects only the personal data necessary to operate the Platform, verify your identity, process transactions, and comply with our regulatory obligations. We do not sell your data. We protect it with industry-standard security. You have meaningful rights over how your data is used. Full details are set out below.
This Privacy Policy ("Policy") is issued by gob55 ("the Company", "we", "us", "our") and applies to all personal data processed in connection with your use of the gob55 website at gob55.org, any associated mobile applications, and all related products and services (collectively, the "Platform").
We understand that privacy matters deeply to our players — particularly in Malaysia, where trust in digital platforms has been hard-earned and where data misuse by online services has been a genuine concern for consumers. At gob55, we aim to be straightforward about what we collect, why we collect it, and how long we keep it. We do not deal in ambiguity on privacy matters.
By registering a gob55 account, accessing the Platform, or otherwise providing personal information to us, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions.
gob55 is the data controller responsible for personal data collected through the Platform. As data controller, gob55 determines the purposes and means of processing your personal data in accordance with applicable data protection law and the requirements of the international gaming authority under whose regulations gob55 operates.
For all privacy-related enquiries, requests, and complaints, you may contact our Data Protection team at the contact details set out in Section 14 of this Policy.
gob55 collects personal data in the following categories, depending on how you interact with the Platform:
3.1 Registration & Identity Data. When you create a gob55 account, we collect your full legal name, date of birth, email address, Malaysian mobile phone number, and a username of your choosing. During KYC verification, we may collect a copy of your government-issued identification document (e.g., MyKad, passport), a selfie or proof-of-identity photograph, and proof of residential address.
3.2 Financial Data. To process deposits and withdrawals, gob55 collects information about the payment methods you use — including your bank name, account name (for bank transfer verification), and partial payment account identifiers. We do not store full card numbers; card payment processing is handled entirely by our certified payment service providers.
3.3 Transaction & Gaming Data. We record all deposits, withdrawals, wagers placed, game results, bonus claims, and any other financial transactions associated with your gob55 account. This data is essential for regulatory compliance, dispute resolution, and the provision of your account history.
3.4 Technical & Usage Data. When you access the Platform, gob55 automatically collects certain technical information: your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages viewed, and in-session interactions. This data is used for security monitoring, fraud prevention, and Platform optimisation.
3.5 Communications Data. When you contact gob55 customer support — via live chat, email, or any other channel — we retain records of those communications, including any personal data you provide within them, for quality assurance, training, and dispute resolution purposes.
3.6 Marketing Preferences. If you have opted in to receive promotional communications from gob55, we hold a record of that consent and your stated preferences (e.g., preferred communication channel, types of offers of interest).
gob55 uses your personal data for the following specific purposes:
gob55 processes your personal data on the following legal bases:
gob55 does not sell, rent, or trade your personal data to third-party marketers. We share your data only in the following limited circumstances:
6.1 Service Providers. gob55 engages third-party service providers to operate elements of the Platform on our behalf, including payment processing (e.g., banks, FPX gateway operators, e-wallet providers including Touch 'n Go and Boost), identity verification and KYC service providers, game software providers, cloud hosting and infrastructure providers, and customer support tooling providers. All service providers are bound by contractual obligations to process your data only as instructed by gob55 and to maintain appropriate security measures.
6.2 Regulatory Authorities. gob55 may be required by law or by the applicable international gaming authority to disclose certain player data to regulatory or law enforcement bodies. We will comply with any such legally compelled disclosure.
6.3 Corporate Transactions. In the event of a merger, acquisition, restructuring, or sale of substantially all assets of gob55, your personal data may be transferred to the relevant acquiring or successor entity, subject to equivalent privacy protections.
6.4 Protection of Rights. gob55 may disclose personal data where necessary to prevent fraud, enforce our Terms & Conditions, or protect the rights, property, or safety of gob55, our players, or third parties.
The gob55 Platform uses cookies and similar tracking technologies (e.g., pixel tags, local storage) to provide core Platform functionality, remember your login session, prevent fraud, and — where you have consented — to analyse usage patterns and deliver relevant content.
The following categories of cookies are used on the gob55 Platform:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair your ability to use the gob55 Platform, including completing the gob55 login process.
gob55 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, including compliance with applicable legal and regulatory obligations. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.
gob55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Notwithstanding the above, no system is completely immune to security threats. In the unlikely event of a data breach affecting your personal data, gob55 will notify affected players and the relevant regulatory authority in accordance with applicable legal requirements.
Subject to applicable law and regulatory constraints, you have the following rights in relation to your personal data held by gob55:
To exercise any of the above rights, please contact the gob55 Data Protection team as described in Section 14. gob55 will respond to all verified requests within 30 days. We may need to verify your identity before processing certain requests.
The gob55 Platform may contain links to third-party websites or services (for example, game providers or payment processor portals). This Privacy Policy applies only to the gob55 Platform. gob55 is not responsible for the privacy practices of any third-party website, and we encourage you to review the privacy policy of any external site you visit from a link on the gob55 Platform.
The gob55 Platform is strictly intended for persons aged 21 years or older. gob55 does not knowingly collect personal data from anyone under the age of 21. If we discover that personal data has been collected from a person under 21, that data will be deleted and the associated account will be permanently closed. If you believe that a minor has registered a gob55 account, please contact us immediately using the details in Section 14.
gob55 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, gob55 will notify registered players via the email address on their account or by a prominent notice on the Platform prior to the changes taking effect.
The "Effective Date" at the top of this Policy indicates when the current version was last updated. We encourage you to review this Policy periodically. Your continued use of the gob55 Platform following the posting of changes constitutes your acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data gob55 holds about you, please contact our Data Protection team. For fastest response, use the 24/7 live chat available within your gob55 account. For formal data subject requests, please use the email address below — note that it is displayed as plain text only and is not a clickable link:
gob55 Data Protection Team
Email: [email protected]
Subject line: Privacy Request – [Your Full Name]
Response time: Within 30 calendar days of receiving a verified request.
Play with confidence — gob55 safeguards your data with the same rigour it brings to your gaming experience. Join hundreds of thousands of Malaysian players today.
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